FAQs

What 3D print filament do you use?

We currently only use PLA+ filament. This allows for high quality, strong and durable prints. It is also a cheaper option for 3D printing.

What is PLA+?

PLA+ is a filament used for 3D printing that delivers high quality prints as well as being strong and durable. It is also a much cheaper option for 3D printing. Please note the melting point for this filament is anywhere from 130ºC to 180ºC which doesn’t make it suitable for designs that will be exposed to high temperatures for long periods of time. This is also the only 3D printing filament that we provide.

What colours are available?

The colours that we have available are red, orange, green, blue, gold, black, white, grey and transparent.

I know what I want to print but don't have the model. What can I do?

Whether you have seen a print you want printed for yourself, or have an idea of what you want to print but don't the model, Contact Us what you would like printed and we will be able to send you a quote and print it for you. If you want to print an original design but you don't have a model, visit our Create Custom Model Page. 

Can I print in multiple colours?

Yes and no. If your design has multiple parts you can print each part in a different colour. However one singular part cannot be printed in multiple colours. If you wish to have your parts printed in different colours, order the parts separately and choose the different colours you wish to have printed.

What is infill density and what should I choose?

The infill density is the density percentage of your design. The higher the percentage the more dense and solid the print will be. We recommend 40% as this allows for a solid and durable print.

Where can I find 3D models files?

You can find thousands of free 3D model files on MyMiniFactory, Thingiverse. Cults, and Pinshape.

What file format do I need?

For us to be able to print a design you need to upload any of these file types: STL, OBJ, STP, IGES, DXF. These can be created through any CAD software or downloaded for free from MyMiniFactory, Thingiverse, Cults, and Pinshape.

Can I make more customisations to a product or a print I've requested?

Yes. If you would like to do this either specify your customisation in the special requests section in the cart, or Contact Us.

What are your print limitations?

The maximum dimensions that we can print are 20cm x 20cm x 22cm. We strictly do not print any weapons or weapon accessories. It is also important to note that all of our models printed in PLA+ filament.

What is support material?

Support material is breakaway support printed onto the model to hold it up while printing and allow models with overhanging edges to be printed. All models that need support material will have it added for free and the model will be delivered to you without the support.

Why is my file taking so long to upload?

When you upload a file, you are making a call to a CURA API on a remote server to calculate the price of your model. The larger the model or file size, the longer uploading a model may take. The speed of your device may also contribute to a slow upload. We recommend using a computer to upload your model.

How can I upload a model with multiple parts?

If a model you wish to print has multiple parts and would like to order them in one go, please click here. This link will take you to a page where you will receive a quote for the printing of all your parts. Currently you can't upload multiple models on the upload model page at the same time, so you must contact us with the printing information and we will send you a quote within 24 hours. This quote will calculate the parts as if they were printed all together instead of individually. We understand that many of our customers choose to print models with multiple parts and don't want to pay over the minimum price for each part, so if you wish to do this please follow this link. 

Can I print prop weapons. for example cosplay accessories?

Yes. You can only print weapons or weapon accessories if they are used as props and can't be used to function as a weapon. Before printing we will make sure that the model cannot function as a weapon.

What will happen if my model can't be printed?

If your model can't be printed for whatever reason, we will contact you know let you know why. If you choose to you will receive a full refund or we can try to find another similar model that works.

Can I print something that I saw printed on your social media?

Yes, you can find many of the things we print on our Store Page. If you can't find it there Contact Us and we will be happy to print it for you.

Do you ship Australia Wide?

Yes. We ship Australia wide with the option of standard and express shipping.

Do you ship outside of Australia?

No. Unfortunately we only provide this service to Australia.

How long will my order take?

Depending on your shipping option it will take anywhere from 3-10 days.

How do you price your postage?

We offer Free postage on all Standard deliveries which can take anywhere from 3-8 days and express delivery for $11 which can take around 2-3 days.

Can I track my order?

Yes. When checking out select the option to track your order and you will receive notifications from our partner Australian Post.

What does “In-transit” mean for Australia Post tracking?

“In-transit” means that we have dispatched the goods to your postal office, and that they are travelling to the destination postal dispatch centre or post office, where a local driver or delivery person will be picking them up.

What does “No Events Found” mean for Australia Post tracking?

Some packages show nothing on the tracking number lookup until they get to the destination post office or postal centre near the delivery point. Many Parcel Post Plus and even Express Packages going outside the Australia Post delivery network will show as “No Events Found” until the day they are going to be delivered. If this is a problem please contact Australia Post for more information.

Where are your orders shipped from?

We ship all of our orders from Sydney, New South Wales. The shipping rates are the same for all States and Territories.

What is your refund policy?

If you're not satisfied with the print of your design, contact us within 21 days of your purchase and you'll receive a full refund. For more information look at our Refund Policy.

What is your return policy?

We don't accept returns, but we have a 21-day Money Back Guarantee, so if there is an issue with a product you received, please contact us.

Can I be refunded if the model is delivered broken?

If your model is broken upon delivery, contact us and if eligible you will receive a full refund. We do not accept returns.

How will I be refunded?

Your money will be returned to the same account that was listed on your order.

How long will it take to receive my refund?

You should receive your refund in full in about 2-3 days depending on your bank or paypal account. Please note that shipping costs are excluded from the refund.

Can I receive a refund for an item that I received as a gift?

Yes. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a full refund. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Is my shipping cost included in my refund?

No. If you receive a refund it will not include the shipping cost. This only applies if you chose express shipping as standard shipping is free.

Do you offer instalment payments?

Unfortunately we currently do not offer instalment payments.

What payment methods do you accept?

We accept credit card and PayPal payments.

How do I update my payment details?

To update your payment details, select the account menu and log into your account. Then go to the payment methods tab and click ‘Add payment method’.

Where can I view my payments?

You can view your past payments in the orders tab of the account page.